If you don’t measure it you can’t improve it.
Metrics are an important component for the use of social media for your agency as well as for your clients. Especially measuring for ROI in regards to the amount of time that must be invested. You would think this would be a no brainer. But according to a recent a survey by Mzinga and Babson Executive Education, a whopping 84% of professionals do not measure ROI for social media. It appears that hardly anyone is taking the time to measure the ROI for social.
Some additional insightful statistics from this survey:
- 86% of respondents to the survey of professionals from a variety of industries said they had adopted social technologies..
- 57% said they were using social media tools for marketing.
- More than four in 10 respondents did not even know whether the social tools they were using had ROI measurement capabilities.
- 3 in 10 reported using social media for customer service and support.
Click Here to download a copy of this report.
A great resource of social media articles and fresh reports comes from eMarketer. I found the original source of this survey through their eMarketer Daily Newsletter. I highly recommend it.